CUSTOMER SERVICE

Payement methods

It is possible to pay with VISA, MASTERCARD or PAYPAL easily at the checkout.

Time and Costs

Italy (GLS courier)

Delivery cost: FREE

Delivery time: 24H for orders received by 1 PM

                            48H for orders received after 1 PM

 

Europe (DHL courier)

Delivery cost: € 4,00

Delivery time: from 2 to 3 days

 

Other countries (DHL courier)

ALBANIA, ANDORRA, BELARUS, BOSNIA, CANADA, GIBRALTAR, GUERNSEY, ICELAND, ISOLE CANARIE, FAR OER ISLANDS, JERSEY, KOSOVO, LIECHTENSTAIN, MOLDOVA, MONTENEGRO, NORWAY, SERBIA, UNITED STATES, SWITZERLAND, TURKEY, UKRAINE: € 24,00

Rest of the world: € 65,00

Delivery time: from 3 to 5 days

Returns

In case the item you received is not what you ordered, contact customer@drapenn.com explaining the issue you found with the order. We will help you with your problem swiftly and with no additional costs.

In case you want to trade your item for a different size or design, please contact customer@drapenn.com explaining your request and we will organize the return of your item. You will be charged for shipping expenses.